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Membership Services:
Jump Fish can help you to maintain and administer your members club, supporters club, fan club or any other club or group with memberships. From simple membership list administration through to the design, sourcing and fulfilment of your membership packs, Jump Fish has the experience to run your schemes smoothly.
Already working with such names as the England Rugby Supporters Club and the England and Wales Cricket Board, we have a wealth of experience in ensuring that members are looked after and receive all of the information and data that they need to really feel part of their club.
Acting as a seamless add-on to your marketing and customer relations department, no matter what size of club or group scheme that you have, from local clubs through to national and international membership schemes, we can tailor our services to meet your individual needs.
Services offered, either individually or as a package, include:
- Membership List Administration - the compilation of lists from raw data, the addition of new members and removal of unsubscribed members, updating of members contact details and subscriptions.
- Subscription Management - the collection and administration of new members subscriptions and renewals.
- Member Communications - broadcasting your membership newsletters via email or post.
- Call Centre Facilities - handling of membership telephone lines either on a permanent basis or as overflow services during peak times.
- Membership Packs Design - a full consultancy service to advise on all factors involved in the design of packs and the sourcing and supply of both the packs contents and packaging.
- Membership Pack Fulfilment - the storage of packs and pack content coupled with the "pick n pack" operations for dispatch to new members and renewals.
Good administration is crucial to the smooth running and success of membership schemes. Poor administration can not only have a negative impact on individual members but also on the brand as a whole. We have the experience and knowledge to run your Membership Services efficiently and effectively.
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